Outage in PocketSmith

Delays in transactions being imported from Feeds

Resolved Minor
April 04, 2024 - Started 29 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Unfortunately a knock-on effect of the outage experienced earlier today (https://status.pocketsmith.com/incidents/xxtp792lq371) is causing delays in transactions being brought into PocketSmith, even after a sync successfully completes. This delay in transactions appearing could be up to 2 hours after the feed has successfully synced. We're attempting to put mitigations in place now for new syncs so that transactions are brought in more rapidly, and will update this notice as things progress. We're sorry for the ongoing inconvenience this issue is causing.
Components affected
PocketSmith Bank Feeds
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/04/2024 11:51PM

This issue has been resolved, and all backlogs have cleared. We appreciate your patience!

MONITORING 29 days ago - at 04/04/2024 09:58PM

Mitigations have been put in place, and all new Feed syncs from now on will return transactions swiftly. All synced performed prior to now will have their transaction delays imported by around 90 minutes.

If you're experiencing a delay in transactions being imported, please attempt another sync on your feed and transactions will be imported in a timely manner.

IDENTIFIED 29 days ago - at 04/04/2024 09:43PM

Unfortunately a knock-on effect of the outage experienced earlier today (https://status.pocketsmith.com/incidents/xxtp792lq371) is causing delays in transactions being brought into PocketSmith, even after a sync successfully completes. This delay in transactions appearing could be up to 2 hours after the feed has successfully synced.

We're attempting to put mitigations in place now for new syncs so that transactions are brought in more rapidly, and will update this notice as things progress. We're sorry for the ongoing inconvenience this issue is causing.

Latest PocketSmith outages

Unexpected Pocketsmith outage - 29 days ago
Slow load times for Feeds - about 1 month ago
Delays in transactions showing in PocketSmith from Feeds - 2 months ago
Degraded performance for bank feeds, application-wide slowdowns occurring - 3 months ago
Delays in transactions being imported from bank feeds - 9 months ago

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