Outage in Podium

Some images not sending via Podium

Resolved Minor
May 05, 2023 - Started over 2 years ago - Lasted 1 day

Incident Report

Our carrier has notified us that a fix has been put into place, we have seen an improvement for deliverability with messages that are sending images. We will continue to monitor the queue to ensure a full resolution
Components affected
Podium Messaging

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Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/05/2023 07:54PM

Our carrier has notified us that a fix has been put into place, we have seen an improvement for deliverability with messages that are sending images. We will continue to monitor the queue to ensure a full resolution

IDENTIFIED over 2 years ago - at 05/05/2023 05:07PM

We have identified the cause of the issue, this seems to be an error on our carrier partners side. Images should be queued to send when the incident is resolved. We will update this post as we receive updates from our partner.

INVESTIGATING over 2 years ago - at 05/05/2023 04:48PM

Some customers are seeing issues with sending images via text. We are currently investigating this incident.

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