Poka Status

Resolved Service Degradation/Service dégradé

We are currently experiencing some service degradation for some customers. Some users may have issues with some images and videos. We are actively investigating this issue and will keep you updated. Nous éprouvons présentement une dégradation de service pour certains clients. Certains utilisateurs pourraient avoir des problèmes avec certaines images ou vidéos. Nous investiguons activement ce problème et nous vous tiendrons informés.

Resolved You may experience connectivity issues when login in Poka using SSO/SAML. | Vous pourriez rencontrer un problème de connexion si vous utilisez SSO ou SAML

We noticed an issue with our user directory service which affects new login events when using a SSO provider (SAML, Google, etc.). We are in the monitoring stage at the moment and will update you as we know more. -- Il y a en ce moment un problème avec notre fournisseur de répertoire d'utilisateurs qui affecte les nouvelles connexions à Poka pour les utilisateur d'authentification unique (SAML, Google, etc.). Nous sommes encore à l'étape d'investiguer les symptômes et nous vous tiendrons au courant des développements lorsque de nouvelles informations seront disponibles.

Resolved Mass Edit unavailable/Fonctionnalité de modification en masse est indisponible

The mass edit feature is currently unavailable. We are currently working on a fix. All other features of Poka are working correctly, and you can still use Poka normally. We will keep you updated. La fonctionnalité de modification en masse est présentement indisponible. Nous travaillons présentement à remettre la fonctionnalité en marche. Toutes les autres fonctionnalités de Poka fonctionnent correctement, et vous pouvez continuer à utiliser Poka normalement. Nous vous garderons informé.

Resolved Databases in the US region are under unusual load

The databases in the US region are under unusual load, it seems to be an aftermath of yesterday's database upgrade. We identified the issue and we are currently working toward a fix and we will update you with the progress.

Resolved Performance Degradation

We are currently investigating this issue.

Resolved Performance degradation

There is an ongoing performance degradation on customer instances. The problem has been identified at 13:55 (UTC) and we are working toward the full recovery of the impacted service.

Resolved Service degradation

There is an ongoing performance degradation on customer instances. The problem has been identified at 14:58 (UTC) and we are working toward the full recovery of the impacted service.

Resolved Search service unavailable

On February 19, 2019 at 11:24 a.m. EST our search service became unavailable, causing a degraded service for our customers hosted in our Canadian production infrastructure. Affected customers can still continue to use Poka, however, the search functionality will remain unavailable until the service is fully recovered. We are actively working on restoring the search service. Further updates will be provided on our Poka Service Status page available at https://www.pokastatus.io

Resolved Request Processing Delays - Web and App affected

Poka is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

Resolved Partial outage of our storage provider.

We are monitoring the issue.