Outage in PowerSchool (Schoology)

Form Reports Not Loading after upgrade

Resolved Minor
November 06, 2023 - Started 6 months ago - Lasted about 24 hours
Official incident page

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Outage Details

We are aware of a partial service disruption with Enrollment Express. PowerSchool Support is aware of an issue following the 23.11 update where Forms are not loading as expected. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue and ask that you continue submit tickets with support while we investigate.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/07/2023 01:31PM

This issue has now been resolved with the release of EEC_23.11.0.1. Please reach out to support if you continue to see issues with forms not loading as expected.

MONITORING 6 months ago - at 11/06/2023 07:51PM

We have been able to establish a workaround for this issue and are working to resolve this issue entirely with an updated fix shortly. We will continue posting ongoing updates to this status page as they become available.

IDENTIFIED 6 months ago - at 11/06/2023 02:39PM

We have been able to establish a workaround for this issue. We are working to resolve this issue entirely and will continue posting ongoing updates to this status page.

INVESTIGATING 6 months ago - at 11/06/2023 01:53PM

We are aware of a partial service disruption with Enrollment Express. PowerSchool Support is aware of an issue following the 23.11 update where Forms are not loading as expected. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue and ask that you continue submit tickets with support while we investigate.

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