Outage in PowerSchool (Schoology)

SchoolMessenger Communicate Sites Unable To Be Accessed

Resolved Major
April 14, 2024 - Started 18 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue where some SchoolMessenger Communicate sites are inaccessible, giving an error "Invalid customer URL. Please check the web address and try again." Our teams have been engaged and are working diligently to resolve this. Updates will be posted here as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/14/2024 07:53PM

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

MONITORING 18 days ago - at 04/14/2024 07:27PM

A fix has been implemented for this issue and at this time all system performance has returned to normal. Our teams will continue monitoring to ensure functionality is maintained.

IDENTIFIED 18 days ago - at 04/14/2024 05:45PM

We have identified the issue causing some SchoolMessenger Communicate sites to be inaccessible and are working to remediate this issue now. Updates will be posted here as they become available.

INVESTIGATING 18 days ago - at 04/14/2024 05:10PM

We are currently investigating an issue where some SchoolMessenger Communicate sites are inaccessible, giving an error "Invalid customer URL. Please check the web address and try again." Our teams have been engaged and are working diligently to resolve this. Updates will be posted here as they become available.

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