Outage in Prime Trust

Prime Liquidity - Delays in outgoing transactions processing

Resolved Major
May 19, 2023 - Started 12 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Our wallet provider is currently experiencing issues related to processing outgoing transactions. This is being actively investigated by the wallet provider, and we will continue to provide update as they become available.
Components affected
Prime Trust Prime Liquidity
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/19/2023 04:40AM

Our wallet provider has implemented a fix for processing outgoing transactions and we also see that transactions have been processing normally. This has been resolved.

MONITORING 12 months ago - at 05/19/2023 02:44AM

Our wallet provider continues to experience issues related to processing outgoing transactions. They are still actively investigating the issues, but we see that transactions are beginning to process again. We will continue to actively monitor the situation.

IDENTIFIED 12 months ago - at 05/19/2023 12:08AM

Our wallet provider is currently experiencing issues related to processing outgoing transactions. This is being actively investigated by the wallet provider, and we will continue to provide update as they become available.

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