Outage in productboard

Productboard - opportunity values are not updating

Resolved Minor
December 20, 2023 - Started 4 months ago - Lasted 9 days
Official incident page

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Outage Details

We are currently investigating an issue where opportunity values are not updating as expected, you might experience delays when using the opportunity value feature. Thank you for your patience and understanding during this time, our engineers are working on resolving the issue.
Components affected
productboard Web application
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/29/2023 10:23PM

This incident has been resolved.

MONITORING 4 months ago - at 12/22/2023 10:39AM

Currently, opportunity values are updating in the background, and you may see continued delays in the opportunity value aggregation while the update is being processed. Customers may also experience delays with new opportunities imported from Salesforce to Productboard. We will continue to monitor the issue and provide further updates as soon as they are available. We are very sorry for any inconvenience caused. Thank you for your continued patience.

IDENTIFIED 4 months ago - at 12/20/2023 03:38PM

We have identified the issue and have implemented a fix. We expect opportunity values to be correctly updated within 50 hours. Please note that there is no loss of data but only a delay in the information being displayed. We will provide further updates as the issue resolution progress. Thank you for your continued patience.

INVESTIGATING 4 months ago - at 12/20/2023 11:25AM

We are currently investigating an issue where opportunity values are not updating as expected, you might experience delays when using the opportunity value feature. Thank you for your patience and understanding during this time, our engineers are working on resolving the issue.

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