ProPay Boarding Merchants issue

We will now resolve this incident after having monitored the fix applied by Experian last night and observing proper Experian KYC responses today.

As part of our internal incident review, we will examine our operational procedures and our integration with Experian to identify any opportunites to reduce the chances of recurrence.

We appreciate your patience, as always.

Experian has identified the problem and restored identity validation services for ProPay account boarding. We can confirm that automated account review and approval is again operational. We expect to resolve this incident tomorrow morning after monitoring the situation into business hours on Tuesday and confirming reliable responses without interruption. If you plan to retry failed account boarding attempts from Monday, please feel free to notify Client Support. We apologize for the inconvenience this outage may have caused for your teams.

We are aware of an issue affecting boarding merchants via the API. The accounts are boarding, but are failing KYC due to an issue with Experian. Our teams are working to correct the issue and will provide updates as they are available.