Outage in ProPay

ProPay System INFO - ProPay Mastercard Declines

Resolved Minor
October 16, 2023 - Started 7 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue of declines for ProPay Mastercard users to pay or make ATM withdrawals. Our teams are assessing the extent of the issue and we will provide an update shortly. We believe this only affects ProPay card holders only, with no impact on processing otherwise.
Components affected
ProPay Bank Transfers ProPay Credit Card and ACH Processing
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/16/2023 10:41PM

The issue has been identified and a fix has been implemented. As of 4:18 p.m. MDT PPMC transactions on the Mastercard network are now flowing normally.

INVESTIGATING 7 months ago - at 10/16/2023 09:54PM

We are aware of an issue of declines for ProPay Mastercard users to pay or make ATM withdrawals. Our teams are assessing the extent of the issue and we will provide an update shortly. We believe this only affects ProPay card holders only, with no impact on processing otherwise.

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