Outage in ProPay
ProPay System Processing Issue - Heartland/Portico Payment Facilitation tokenization
Resolved MinorIncident Report
We are aware of an issue that is preventing some transactions from being processed for Payment Facilitation partners integrated to Heartland/Portico solutions related to tokenization lookups.
Our teams are working to resolve the issue as quickly as possible.
Components affected
ProPay Credit Card and ACH ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/03/2025 12:06AM
This issue has been resolved.
MONITORING
12 months ago - at 05/02/2025 11:12PM
The issue impact window was between 14:51-15:28MT. Our teams are monitoring for further impact and reviewing root cause analysis.
INVESTIGATING
12 months ago - at 05/02/2025 10:40PM
We are aware of an issue that is preventing some transactions from being processed for Payment Facilitation partners integrated to Heartland/Portico solutions related to tokenization lookups.
Our teams are working to resolve the issue as quickly as possible.
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