Outage in ProPay

ProPay System Processing Issue - Heartland/Portico Payment Facilitation tokenization

Resolved Minor
May 02, 2025 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue that is preventing some transactions from being processed for Payment Facilitation partners integrated to Heartland/Portico solutions related to tokenization lookups. Our teams are working to resolve the issue as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 05/03/2025 12:06AM

This issue has been resolved.

MONITORING about 20 hours ago - at 05/02/2025 11:12PM

The issue impact window was between 14:51-15:28MT. Our teams are monitoring for further impact and reviewing root cause analysis.

INVESTIGATING about 20 hours ago - at 05/02/2025 10:40PM

We are aware of an issue that is preventing some transactions from being processed for Payment Facilitation partners integrated to Heartland/Portico solutions related to tokenization lookups.
Our teams are working to resolve the issue as quickly as possible.

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