Ongoing Incident SEV4 (Low) ProPay Gross Billing Issue
An issue was identified with the most recent monthly gross billing process that caused a subset of accounts to either be underbilled or not billed for t...
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Ongoing Incorrect Bank Transfer Descriptors - Canadian Transfers
New incident: Identified We are actively researching why some Canadian merchants are receiving incorrect bank transfer descriptors. Please note this is is only affecting how the deposits are being displayed on the statements. The correct amounts are still being routed to the correct banking information on file. We have recently started transitioning our mechanism for Canadian transfers and we believe this is related. We will continue to investigate the root cause and solution to this issue.
Ongoing REQUIRED: AnywhereCommerce BBPOS Walker card readers need a firmware update by end of 2021
Any ProPay partners using AnywhereCommerce-supplied CX Bluetooth readers manufactured by BBPOS will need to apply a firmware update to these devices before January 1st, 2022. Without the firmware update, the readers will cease to function for processing at the end of the year. You may review this knowledge base article for more details: https://support.propay.com/a/solutions/articles/33000268568?portalId=33000065776
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