This chart provides user-reported problems for ProPay in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official ProPay status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last ProPay outages and possible affected you.
Maintenance · started about 1 month ago
The safety of your merchant accounts is our highest priority. As a temporary security measure, we find it necessary to disable the Flash Funds feature on all accounts. We sincerely apologize for the loss of this feature and hope to restore it as soon as possible. This has no effect on the ability of account owners to perform normal bank transfers. In the interim, if any of your customers want to utilize Flash Funds, they may call our Customer Service line to speak with an agent and perform a higher level of manual verification, after which we will temporarily enable it on the individual account to permit the transfer.
Minor Resolved · 5 days ago · lasted about 1 hour
We are aware of an issue that interfered with the delivery of this morning's deposit reports for some partners. Our teams are working to quickly identify and resolve the issue.
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Minor Resolved · about 1 month ago · lasted 17 days
ProPay has identified some transactions for our Canadian partners and merchants from November and December that were not settled in expected timeframes. Merchants and partners were still funded for the transactions, but cardholders were not charged and funds were not received by ProPay. Those transactions have now been submitted for settlement, which may result in cardholder inquiries regarding these transactions posting later than expected. ProPay support teams are working to gather and communicate more specific details to affected partners and merchants to assist in handling these inquiries. We are working to implement improved processes and monitoring to detect and resolve similar such issues in the future, and apologize for the related impact.
Major Resolved · about 2 months ago · lasted about 1 hour
The Integration TEST environment is currently unavailable. We are currently investigating the issue.
Minor Resolved · 3 months ago · lasted 10 days
SEV4 (Low) ProPay AMEX Merchant Descriptor Issue
We are aware of an issue where some AMEX cardholders are seeing incorrect merchant descriptors. Our teams have determined that this is due to a recent change in AMEX industry groupings for Merchant Category Codes related to utilities, insurance, real estate, education, some government and charitable organizations. Our teams will be working to implement necessary changes to ensure correct industry groupings and merchant descriptors are used to address this issue.
Minor Resolved · 4 months ago · lasted 32 minutes
SEV3 (Medium) ProPay System Issue - Processing Timeouts
We are aware of an issue that is preventing some transactions from being processed. Our teams were able to identify an unhealthy application node. They were able to quickly address the problem by removing this problematic node from the pool. We do not anticipate any more related problems, but will continue to monitor the situation before resolving this incident. Increased timeouts were seen between 19:27 and 19:57 MT.
Minor Resolved · 4 months ago · lasted about 2 hours
SEV2 (High) ProPay ACH Funding Delay - Weekend Deposits
A system issue has been identified which prevented the weekend funding/bank transfer file from being processed. We are currently working on getting this file reprocessed today. ProPay merchants will experience a delay receiving deposits initiated over the weekend. Delayed funds should arrive Wednesday in merchants' bank accounts. We apologize for this delay and our teams are working to improve monitoring and alerting to prevent future such situations.
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