Is ProPay Down?

Minor · started 5 months ago

ProPay Incident - Temporary Disabling of Flash Funds

The safety of your merchant accounts is our highest priority. As a temporary security measure, we find it necessary to disable the Flash Funds feature on all accounts. We sincerely apologize for the loss of this feature and hope to restore it as soon as possible. This has no effect on the ability of account owners to perform normal bank transfers. In the interim, if any of your customers want to utilize Flash Funds, they may call our Customer Service line to speak with an agent and perform a higher level of manual verification, after which we will temporarily enable it on the individual account to permit the transfer.

Minor · 2 months ago · lasted 2 days

ProPay Reports Issue

Some ProPay Reports were delayed delivering this morning. Teams have reviewed and verified that expected reports have delivered now, but will continue to review the underlying cause for the delay.

Minor · 3 months ago · lasted about 1 hour

ProPay System Processing Issue

We are aware of an issue that may prevent some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

Maintenance · 4 months ago · lasted 4 days

ProPay Funding Delay Issue - ACH Returns

We are aware of an issue of delayed funding for some merchants. ACH Return or Reject events for bank transfers processed between Jan 27 and Feb 8 may not have been processed as expected, resulting in a delay of funds being returned to ProPay accounts so they could be re-attempted for transfer. Our teams working to address the issue and apply the ACH Return and Reject transactions for affected accounts. We apologize for the interruption in normal funds flow and are working to restore it.

Minor · 4 months ago · lasted about 1 hour

SEV3 (Medium) ProPay System Issue

We are aware of an issue that interfered with the delivery of this morning's deposit reports for some partners. Our teams are working to quickly identify and resolve the issue.

Minor · 6 months ago · lasted 17 days

SEV3 (Medium) ProPay Canada Transaction Settlement Issue

ProPay has identified some transactions for our Canadian partners and merchants from November and December that were not settled in expected timeframes. Merchants and partners were still funded for the transactions, but cardholders were not charged and funds were not received by ProPay. Those transactions have now been submitted for settlement, which may result in cardholder inquiries regarding these transactions posting later than expected. ProPay support teams are working to gather and communicate more specific details to affected partners and merchants to assist in handling these inquiries. We are working to implement improved processes and monitoring to detect and resolve similar such issues in the future, and apologize for the related impact.