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Ongoing SMS text invoices not transmitting

We are aware of an issue with text invoices sent from the mobile app and website not being received. The screen will indicate the invoice has been sent,...

Stats

1 incidents in the last 7 days

4 incidents in the last 30 days

Automatic Checks

Last check: 5 minutes ago

Last known issue: 7 days ago

Latest Incidents

Last 30 days

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Ongoing Multi-factor login (MFA) being enabled for propay.com and propaypayments.com login

Starting next week, we will begin to enable multi-factor authentication (MFA) as a new step in the ProPay login process. If your system only accesses ProPay with the API, this change will have no impact to you or your customers. The change will only affect users who log in to the ProPay Portal (www.propay.com or www.propaypayments.com), and will require them to enter a code received via email (or text) when signing in from an unrecognized location or device for the first time. To better understand what MFA is, why we’re implementing it, and to see common questions and answers about it, you can visit the GP Help Center page about this topic: https://support.globalpaymentsintegrated.com/mfa/propay/

Ongoing Client Support phone line intermittent problems

The phone lines for Client Support have not been ringing the team reliably and consistently. We have a ticket open with our VOIP provider and hope to correct the problem as quickly as possible. We apologize for the disruption. We will be sure to prioritize our responsiveness to emails sent to [email protected]

Resolved Processor Connectivity Issue with TSYS SIERRA

We are aware of an issue that may impact your ability to process transactions or access our websites. The extent of the issue is not yet known, but our teams are assessing the severity of the issue we will provide an update shortly.

Resolved SEV4 (Low) ProPay Processing System Incident

We are aware of an issue intermittently preventing transactions from being processed. Our teams are assessing the situation to understand the cause and determine a resolution. We will provide regular updates until the situation is addressed. [email protected] 801-341-5312

Resolved SEV0 ProPay System INFO

We are aware of an issue that may impact transactions being processed through more than one of our third party connections. The extent of the issue is not yet known, but our teams are investigating.

Resolved SEV4 ProPay Processing Timeouts

We are aware of an issue that may impact your ability to process transactions. The extent of the issue is not yet known, but our teams are assessing the severity of the issue we will provide an update shortly.

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