Outage in Qualys

EU Platform 2: UI/API Unavailable (IM-10881)

Resolved Minor
March 08, 2023 - Started about 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI/API to be inaccessible for users. Further updates will be shared as they become available. Ticket reference for this activity: IM-10881.
Components affected
Qualys Malware Detection (MD) Qualys Gateway Service (QGS) Qualys PCI Compliance (PCI) Qualys CertView (CERT) Qualys File Integrity Monitoring (FIM) Qualys Cloud Agent (CA) Qualys Threat Protection (TP) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Endpoint Detection and Response (EDR) Qualys Passive Scanner (PS) Qualys Asset Inventory (AI) Qualys Patch Management (PM) Qualys Policy Compliance (PC) Qualys AssetView (AV) Qualys Web Application Scanning (WAS) Qualys Continuous Monitoring (CM) Qualys Container Security (CS) Qualys Security Assessment Questionnaire (SAQ) Qualys Vulnerability Management (VM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys CloudView (CV) Qualys Web Application Firewall (WAF) Qualys Security Configuration Assessment (SCA) Qualys Indication of Compromise (IOC)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/09/2023 05:12AM

This incident has been resolved.

MONITORING about 2 years ago - at 03/08/2023 10:07PM

Qualys Cloud Platform Operations has implemented corrective action, and UI/API functionality has been restored. Further updates will be shared as they become available.

Ticket reference for this activity: IM-10881.

IDENTIFIED about 2 years ago - at 03/08/2023 04:20PM

Qualys Cloud Platform Operations is working to bring up the Qualys application stack. While the platform login page is available, the backend services are not fully available. 

We will update once the remaining services are back up and running, and the platform passes the sanity checks.

Ticket reference for this activity: IM-10881.

IDENTIFIED about 2 years ago - at 03/08/2023 11:26AM

We have identified an issue with our infrastructure provider and are working with them to bring services back online.

INVESTIGATING about 2 years ago - at 03/08/2023 10:33AM

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI/API to be inaccessible for users. Further updates will be shared as they become available.

Ticket reference for this activity: IM-10881.

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