Outage in Qualys
All Platforms: Unauthorized Access Errors Reported in PM and GAV/CSAM Modules (IM-12074)
Resolved Minor
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Outage Details
The Qualys Cloud Platform Operations team is currently investigating an issue where users may experience an unauthorized access error within our Patch Management and Asset Management modules when performing the following reported functions:
- On Demand Purge from GAV/CSAM
- Deleting Static tags from GAV/CSAM
- Deleting Dashboards from GAV/CSAM
- Deleting Reports from GAV/CSAM
- Re-enabling jobs within PM
- Editing jobs within PM
- Creating jobs within PM
- Deleting jobs within PM
Successful Workarounds reported thus far:
Clear cache and cookies
Open a new window in Incognito Mode
Attempt the actions in a different browser
Root Cause is being investigated. Further details will be shared as they become available.
IM ticket reference for this incident is IM-12074
Components affected
Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Patch Management (PM) Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM)Latest Updates ( sorted recent to last )
RESOLVED
17 minutes ago - at 05/08/2025 02:05PM
This incident has been resolved.
MONITORING
about 18 hours ago - at 05/07/2025 08:42PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 19 hours ago - at 05/07/2025 07:06PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 20 hours ago - at 05/07/2025 06:16PM
The Qualys Cloud Platform Operations team is currently investigating an issue where users may experience an unauthorized access error within our Patch Management and Asset Management modules when performing the following reported functions:
- On Demand Purge from GAV/CSAM
- Deleting Static tags from GAV/CSAM
- Deleting Dashboards from GAV/CSAM
- Deleting Reports from GAV/CSAM
- Re-enabling jobs within PM
- Editing jobs within PM
- Creating jobs within PM
- Deleting jobs within PM
Successful Workarounds reported thus far:
Clear cache and cookies
Open a new window in Incognito Mode
Attempt the actions in a different browser
Root Cause is being investigated. Further details will be shared as they become available.
IM ticket reference for this incident is IM-12074
Latest Qualys outages
Multiple PODs UK1,US1,EU1,EU2,AE1: Intermittent Application crashing while editing widgets in dashboard (IM-12077) - about 20 hours ago
US Platforms 1, 2 and 3: Qualys Cloud Agent Policy Compliance processing backlog. (IM-12062) - 2 days ago
US Platform 2: UI login issues (IM-12073) - 2 days ago
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