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Outage in Recurly

Investigating reports of issues with 2FA Authentication

Resolved Minor
December 09, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 12/09/2022 10:34PM

A fix has been implemented and 2FA settings are now displaying correctly in the Admin UI for all users.

IDENTIFIED about 3 years ago - at 12/09/2022 09:40PM

We have identified the issue with 2FA enabled status being incorrectly reported for users in the Admin UI. Recurly engineers are working on a fix.

IDENTIFIED about 3 years ago - at 12/09/2022 09:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 3 years ago - at 12/09/2022 09:03PM

We're investigating a UI discrepancy related to 2FA being disabled.

INVESTIGATING about 3 years ago - at 12/09/2022 08:12PM

We are currently investigating this issue.

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