Outage in Redtail

Partial Call Center VoIP Outage

Resolved Minor
November 28, 2022 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Need to monitor Redtail outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Redtail, and never miss an outage again.
Start Free Trial

Outage Details

Our callers may experience longer than normal hold times when attempting to contact us by phone. This is due to partial outages within our VoIP service, which is impacting our call centers. During this issue, callers may experience callback feature delays, continued ringing, inability for hold options, and dropped calls. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/28/2022 06:10PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 11/28/2022 03:20PM

Our callers may experience longer than normal hold times when attempting to contact us by phone. This is due to partial outages within our VoIP service, which is impacting our call centers. During this issue, callers may experience callback feature delays, continued ringing, inability for hold options, and dropped calls. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook