Outage in Redtail
Partial Call Center VoIP Outage
Resolved MinorIncident Report
Our callers may experience longer than normal hold times when attempting to contact us by phone. This is due to partial outages within our VoIP service, which is impacting our call centers. During this issue, callers may experience callback feature delays, continued ringing, inability for hold options, and dropped calls. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 11/28/2022 06:10PM
This incident has been resolved.
INVESTIGATING
over 3 years ago - at 11/28/2022 03:20PM
Our callers may experience longer than normal hold times when attempting to contact us by phone. This is due to partial outages within our VoIP service, which is impacting our call centers. During this issue, callers may experience callback feature delays, continued ringing, inability for hold options, and dropped calls. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.
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