Outage in Redtail

Phone Support Disruption Related to AWS Outage

Minor
October 20, 2025 - Started about 5 hours ago
Official incident page

Incident Report

We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 4 hours ago - at 10/20/2025 03:27PM

Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable.

We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time.

Thank you for your patience and understanding.

INVESTIGATING about 5 hours ago - at 10/20/2025 03:07PM

We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider.

During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling.

We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.

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