Outage in Render

GitLab Deploy Issues

Resolved Minor
May 17, 2022 - Started almost 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

We've received reports of issues deploying via GitLab. We're currently investigating the issue, and will provide an update soon.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/18/2022 04:32AM

A fix has been implemented and we are monitoring the results.

If you continue to see issues, try disconnecting and reconnecting GitLab to your Render account. If the problem persists please contact support@render.com.

IDENTIFIED almost 2 years ago - at 05/17/2022 11:57PM

We are continuing to make progress working on a fix.

Until the fix is in place you can workaround the failures by disconnecting and reconnecting GitLab to your Render account:

- Go to https://gitlab.com/-/profile/applications and revoke "Render for Gitlab"

- Go to https://dashboard.render.com/select-repo?type=web and reconnect GitLab

If you're still having issues just after reconnecting please contact support@render.com

IDENTIFIED almost 2 years ago - at 05/17/2022 02:17PM

A fix for expiring GitLab tokens is being worked on. You may find GitLab deploys start to fail around 2 hours after connecting your Render account to Gitlab.

Until the fix is in place you can workaround the failures by disconnecting and reconnecting GitLab to your Render account:

- Go to https://gitlab.com/-/profile/applications and revoke "Render for Gitlab"

- Go to https://dashboard.render.com/select-repo?type=web and reconnect GitLab

If you're still having issues just after reconnecting please contact support@render.com

IDENTIFIED almost 2 years ago - at 05/17/2022 11:38AM

Due to recent changes to GitLab's OAuth token expiration policy, customers may see GitLab deploys fail with: `fatal: could not read Username for 'https://gitlab.com': terminal prompts disabled`

Customers who are experiencing this issue may be able to workaround by disconnecting and reconnecting GitLab to their Render account:

- Go to https://gitlab.com/-/profile/applications and revoke "Render for Gitlab"

- Go to https://dashboard.render.com/select-repo?type=web and reconnect GitLab

If you're still having issues after reconnecting please contact support@render.com

INVESTIGATING almost 2 years ago - at 05/17/2022 10:44AM

We're still investigating the issue on some GitLab deploys. Customers who are having issues may be able to workaround by disconnecting and reconnecting GitLab to their Render account:

- Go to https://gitlab.com/-/profile/applications and revoke "Render for Gitlab"

- Go to https://dashboard.render.com/select-repo?type=web and reconnect GitLab

INVESTIGATING almost 2 years ago - at 05/17/2022 09:31AM

We've received reports of issues deploying via GitLab. We're currently investigating the issue, and will provide an update soon.

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