External Redis connection issues in Ohio

This incident has been resolved.

We have successfully mitigated the issue but we're still monitoring. The issue was isolated to load-balancing external Redis requests.

We are still investigating but we are now seeing some recovery.

We are still investigating.

We are still exploring different mitigation strategies.

We're still investigating and looking at different mitigation strategies.

We believe this is only affecting connections from the external network. Internal connections and the instance themselves are fine.

We have received reports of connection to Redis instances hosted in Ohio hanging. We're investigating.