Outage in Retool

High resource query error rate

Resolved Major
January 31, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating abnormally high error rates when running resource queries.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/31/2024 11:53PM

This incident has been resolved. We apologize for the inconvenience caused. This was due to an infrastructure code change that was not well-validated and we will be putting systems in place to ensure this classification of issue cannot reach our production environment without proper validation.

MONITORING 3 months ago - at 01/31/2024 05:59PM

Resource queries should be fully operational as of ~17:42 UTC. We will continue monitor closely to be sure there are no further issues.

MONITORING 3 months ago - at 01/31/2024 05:47PM

We have identified and implemented a fix. We are monitoring error rates as they return to normal.

INVESTIGATING 3 months ago - at 01/31/2024 05:41PM

We are investigating abnormally high error rates when running resource queries.

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