Outage in Retrium

Authentication issue due to recent update

Resolved Major
August 06, 2023 - Started 9 months ago - Lasted 29 minutes
Official incident page

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Outage Details

There is an authentication issue that was caused by a recent update to the application. The issue is identified and we are working on releasing a solution within the next hour. There may be some interruption to services during this period. Anyone who is currently logged in should not have any issues, and it is recommended to remain logged in until the fix has been implemented. We will update this when the fix has been deployed.
Components affected
Retrium Authentication
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/06/2023 09:29PM

The fix has been tested and deployed. We apologize for any inconvenience this might have caused.

IDENTIFIED 9 months ago - at 08/06/2023 09:01PM

There is an authentication issue that was caused by a recent update to the application. The issue is identified and we are working on releasing a solution within the next hour. There may be some interruption to services during this period. Anyone who is currently logged in should not have any issues, and it is recommended to remain logged in until the fix has been implemented. We will update this when the fix has been deployed.

Latest Retrium outages

Server instability - 2 months ago
Some users experiencing error page for all requests - 9 months ago
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Service Disruption - over 1 year ago
Scheduled Maintenance - over 1 year ago

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