Outage in RevenueCat

Apple StoreKit 1 increase errors

Resolved Major
March 18, 2024 - Started about 1 month ago - Lasted about 9 hours
Official incident page

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Outage Details

We are seeing a low percentage (~7%) of failures on POST /receipts using Apple - StoreKit 1
Components affected
RevenueCat Apple Receipt Server
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/18/2024 11:18PM

We have replayed all the purchases, and the incident is now resolved.

MONITORING about 1 month ago - at 03/18/2024 07:04PM

After some troubleshooting, we realized that the problem was on our side affecting that small percentage of requests. Our internal metrics was wrongly reporting that the problem was on Apple's side.

We are replaying all requests to make sure no purchases were lost

MONITORING about 1 month ago - at 03/18/2024 05:01PM

We are still seeing connection errors on Apple side when using StoreKit 1 - it bounces between 5% and 10% of those requests

MONITORING about 1 month ago - at 03/18/2024 02:03PM

We are monitoring the problem. Seems that Apple is recovering. We'll continue to monitor the situation and once it's fully recovered, we'll replay all purchases that failed during that period.

If users are affected, they will be able to resolve by restoring purchases or re opening the app

IDENTIFIED about 1 month ago - at 03/18/2024 02:01PM

All errors are coming from Apples' Servers - Connection Timeouts

INVESTIGATING about 1 month ago - at 03/18/2024 01:59PM

We are seeing a low percentage (~7%) of failures on POST /receipts using Apple - StoreKit 1

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