Outage in RingCentral

A portion of Contact Center customers may be experiencing Omnichannel Session Handling contacts not routing.

Resolved Minor
July 17, 2023 - Started over 2 years ago - Lasted about 1 hour

Incident Report

A portion of Contact Center customers may be experiencing Omnichannel Session Handling contacts not routing. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. 
Components affected
RingCentral Contact Center RingCentral Contact Center RingCentral APAC RingCentral Contact Center RingCentral Americas RingCentral EMEA

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Latest Updates ( sorted recent to last )
UPDATE over 2 years ago - at 07/17/2023 03:34PM

A portion of Contact Center customers may be experiencing Omnichannel Session Handling contacts not routing. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. 

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