A portion of RingCX customers in Canada may be experiencing audio issues during calls or the inability to place calls due to an underlying carrier issue.

RingCentral Operations teams have identified that the problem is due to an underlying carrier issue. The carrier has made a route adjustment, and internal metrics and testing are showing signs of improvement. Teams are continuing to monitor for stability while awaiting confirmation of service restoration through end-user feedback. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.