Outage in RingCentral
A portion of customers may be experiencing failures in receiving and sending SMS messages due to an underlying carrier issue.
Resolved Minor
October 29, 2025 - Started 5 months ago
- Lasted about 8 hours
Incident Report
A portion of customers may be unable to receive inbound SMS messages due to an underlying carrier issue. RingCentral Operations teams are working with the underlying carrier to resolve this issue.
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Latest Updates ( sorted recent to last )
UPDATE
5 months ago - at 10/29/2025 10:19PM
The underlying carrier's vendor has performed corrective actions to restore service. RingCentral's internal logging and metrics indicate that the issue has been resolved. Teams will continue to monitor for stability and the next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
5 months ago - at 10/29/2025 09:01PM
RingCentral Operations teams have confirmed that the underlying carrier's vendor is taking action to resolve this issue. The next update will occur in four hours or when more information becomes available.
UPDATE
5 months ago - at 10/29/2025 05:54PM
RingCentral Operations teams are working with the underlying carrier to resolve this issue.
UPDATE
5 months ago - at 10/29/2025 04:39PM
A portion of customers may be unable to receive inbound SMS messages due to an underlying carrier issue. RingCentral Operations teams are working with the underlying carrier to resolve this issue.
Latest RingCentral outages
A portion of customers in Barrie and Collingwood, Ontario, may be experiencing failing inbound calls and faxes - about 18 hours ago
A portion of customers may experience delayed SMS messages delivery for toll-free numbers to destinations within the United States and Canada due to an underlying carrier issue. - about 20 hours ago
A portion of Contact Center customers may be experiencing call refusals - about 20 hours ago
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