Outage in RingCentral

A portion of customers may experience the inability to update their emergency locations within the Google Chrome extension.

Resolved Minor
August 31, 2023 - Started about 2 years ago - Lasted about 6 hours

Incident Report

A portion of RingCentral customers may experience the inability to update their emergency locations within the RingCentral for Google Chrome extension. RingCentral Operations teams are investigating the issue and have determined that users may use the RingCentral web application and desktop application as a workaround. Updates will be provided as they become available.  
Components affected
RingCentral Other RingCentral EMEA

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Latest Updates ( sorted recent to last )
UPDATE about 2 years ago - at 08/31/2023 07:23PM

A portion of customers may experience the inability to update their emergency locations within the Google Chrome extension. RingCentral Operations teams have performed steps to mitigate the issue. Teams will continue to monitor for stability and the next update will be sent when more information becomes available.

UPDATE about 2 years ago - at 08/31/2023 04:19PM

A portion of customers may experience the inability to update their emergency locations within the Google Chrome extension. RingCentral Operations teams are continuing to investigate the issue and have determined that users may use the web application and desktop application as a workaround. Updates will be provided as they become available.

UPDATE about 2 years ago - at 08/31/2023 03:03PM

A portion of customers may experience the inability to update their emergency locations within the Google Chrome extension. RingCentral Operations teams are investigating the issue and have determined that users may use the web application and desktop application as a workaround. Updates will be provided as they become available.

UPDATE about 2 years ago - at 08/31/2023 01:57PM

A portion of RingCentral customers may experience the inability to update their emergency locations within the RingCentral for Google Chrome extension. RingCentral Operations teams are investigating the issue and have determined that users may use the RingCentral web application and desktop application as a workaround. Updates will be provided as they become available.  

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