Outage in Robocorp

Increased error rates in indexing service

Resolved Minor
July 25, 2023 - Started 9 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently observing increased error rates in indexing service of eu1 Control Room (https://cloud.robocorp.com) and our team is investigating the situation as a top priority. The indexing service powers various listing and search features, but is not a system of record for any data or part of the operational path of robots. In practice, there may be discrepancies between the actual data and data shown in various searchable listings.
Components affected
Robocorp API
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/25/2023 07:32PM

The issue has been resolved and we have deployed additional measures to avoid this problem in the future.

Some data may still be out of sync in the indexes, and we continue on re-syncing.

MONITORING 9 months ago - at 07/25/2023 03:50PM

The situation appears to be back to normal. We are still monitoring the situation and starting work on measures to ensure this does not happen in the future.

INVESTIGATING 9 months ago - at 07/25/2023 03:12PM

We are currently observing increased error rates in indexing service of eu1 Control Room (https://cloud.robocorp.com) and our team is investigating the situation as a top priority.

The indexing service powers various listing and search features, but is not a system of record for any data or part of the operational path of robots. In practice, there may be discrepancies between the actual data and data shown in various searchable listings.

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