Outage in Rubrik

Rubrik Security Cloud is experiencing degraded availability - all regions.

Resolved Minor
August 03, 2023 - Started 10 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Symptom(s): Login functionality with service accounts may fail for some accounts. Incident Start Time: 08/02/2023 3:00 PM PDT Engineering team has identified the issue and is working on the fix.
Components affected
Rubrik Security Cloud - Data Protection Rubrik Cloud Data Protection Rubrik Polaris GPS Rubrik Ransomware Monitoring and Investigation Rubrik Cloud Data Protection Rubrik Sensitive Data Monitoring and Remediation Rubrik Ransomware Monitoring and Investigation Rubrik Ransomware Monitoring and Investigation Rubrik Security Cloud - Data Protection Rubrik Sensitive Data Monitoring and Remediation Rubrik Sensitive Data Monitoring and Remediation Rubrik Sensitive Data Monitoring and Remediation Rubrik Sensitive Data Monitoring and Remediation Rubrik Ransomware Monitoring and Investigation Rubrik Microsoft 365 Protection Rubrik Ransomware Monitoring and Investigation Rubrik Microsoft 365 Protection Rubrik Microsoft 365 Protection Rubrik Microsoft 365 Protection Rubrik Security Cloud - Data Protection Rubrik Security Cloud - Data Protection Rubrik Cloud Data Protection Rubrik Cloud Data Protection Rubrik Microsoft 365 Protection Rubrik Polaris GPS Rubrik Cloud Data Protection Rubrik Security Cloud - Data Protection Rubrik Polaris GPS Rubrik Polaris GPS Rubrik Polaris GPS
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/03/2023 10:29AM

This incident has been resolved.

MONITORING 10 months ago - at 08/03/2023 08:51AM

The fix has been rolled out and we are monitoring the results.

IDENTIFIED 10 months ago - at 08/03/2023 06:22AM

The fix is being rolled out, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

IDENTIFIED 10 months ago - at 08/03/2023 02:42AM

We believe the change will be finished rolling out by 23:30 PDT, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

IDENTIFIED 10 months ago - at 08/03/2023 01:27AM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 08/03/2023 12:11AM

Symptom(s): Login functionality with service accounts may fail for some accounts.

Incident Start Time: 08/02/2023 3:00 PM PDT

Engineering team has identified the issue and is working on the fix.

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