Outage in Rubrik

Support portal login failures while accessing CDM Upgrades

Resolved Major
October 09, 2023 - Started 7 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing an issue with authenticating support portal credentials in order to access CDM upgrades through RSC or CDM CLI. Symptom(s): Customers may see error messages while authenticating with support portal credentials. Incident Start Time: 10/08/2023 07:00 pm PST Workaround: None at this time. We will provide more information as soon as we have identified the problem or provide an update within 120 minutes.
Components affected
Rubrik Polaris GPS Rubrik Polaris GPS Rubrik Polaris GPS Rubrik Polaris GPS Rubrik Polaris GPS
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/10/2023 11:29AM

This incident has been resolved.

We thank you for your patience while we worked on resolving the issue.

MONITORING 7 months ago - at 10/09/2023 01:29PM

Our Engineering team has implemented a mitigation to allow customers to access CDM Upgrades from RSC. However, we will continue to monitor this issue for some time to ensure that it is fully resolved.

IDENTIFIED 7 months ago - at 10/09/2023 12:08PM

The engineering team has identified a potential mitigation and is working to implement it.

INVESTIGATING 7 months ago - at 10/09/2023 09:36AM

We are currently experiencing an issue with authenticating support portal credentials in order to access CDM upgrades through RSC or CDM CLI.

Symptom(s): Customers may see error messages while authenticating with support portal credentials.
Incident Start Time: 10/08/2023 07:00 pm PST
Workaround: None at this time.

We will provide more information as soon as we have identified the problem or provide an update within 120 minutes.

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