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Outage in Rydoo

Downgraded performance

Resolved Minor
January 30, 2023 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing a downgraded performance on both our mobile and web app mainly related to our image service for uploading receipts. Our team is investigating and identifying the issue.
Components affected
Rydoo Expense Rydoo Mobile

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 01/30/2023 10:31AM

A fix has been implemented and the issue has been fully resolved.
Our apologies for the inconvenience this issue might have caused.

IDENTIFIED over 3 years ago - at 01/30/2023 09:50AM

The issue has been identified and we are currently implementing a fix for our image service. There is a backlog of images that is being processed and we expect to have all impacted expense images restored <1h.

INVESTIGATING over 3 years ago - at 01/30/2023 08:14AM

We are experiencing a downgraded performance on both our mobile and web app mainly related to our image service for uploading receipts. Our team is investigating and identifying the issue.

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