Outage in Rydoo

You might be unable to add or edit some expenses

Resolved Major
September 22, 2023 - Started 7 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We are experiencing some issues with adding and editing expenses. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologise for the inconvenience.
Components affected
Rydoo Expense
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/22/2023 03:34PM

This incident has been resolved.

MONITORING 7 months ago - at 09/22/2023 09:40AM

All receipts from the past have now been processed as well.
We'll keep monitoring the system for a while.

IDENTIFIED 7 months ago - at 09/22/2023 09:32AM

We are still processing past expenses created since 19:30 CEST 21st of September - it can take a while before they are processed.

The next update will be posted here around 12:30 CEST or sooner if anything changes before then to give you an update on the past expenses.

IDENTIFIED 7 months ago - at 09/22/2023 08:10AM

A fix for this issue has been deployed. Adding and editing fully works again.
We are still processing expenses that have been created since 19:30 CEST 21st of September - it can take a while before they are processed.

The next update will be posted here around 11:00 CEST or sooner if anything changes before then to give you an update on the past expenses.

IDENTIFIED 7 months ago - at 09/22/2023 07:08AM

We are continuing to work on a fix for the issue.
Database maintenance is needed and in progress. Currently, there is no ETA yet as to when it is finished.

The next update will be posted here around 10:00 CEST or sooner if anything changes before then.

IDENTIFIED 7 months ago - at 09/22/2023 05:15AM

We are experiencing some issues with adding and editing expenses. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologise for the inconvenience.

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