Outage in Ryver

Users receiving a Status: 500 error when logging in or entering data

Resolved Minor
March 26, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating a failure on one of our servers earlier this morning. Possible workaround: On the desktop using Chrome, if you encounter a failure in one of the browser tabs (with other apps open) and fail, close the tab and open a new tab and enter the link again and it generally works. The same appears to work on mobile devices as well. It was also found that if the above procedure does not work, rebooting the desktop seems to resolve and the workaround works.
Components affected
Ryver .com Website
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/27/2023 04:14PM

This incident has been resolved.

MONITORING about 2 years ago - at 03/27/2023 10:26AM

The issues has been resolved. All functionality has been restored.

MONITORING about 2 years ago - at 03/27/2023 03:12AM

The server errors are clearing up. Emojis and file uploads are working in most cases.

INVESTIGATING about 2 years ago - at 03/26/2023 03:27PM

We are currently investigating a failure on one of our servers earlier this morning.

Possible workaround:
On the desktop using Chrome, if you encounter a failure in one of the browser tabs (with other apps open) and fail, close the tab and open a new tab and enter the link again and it generally works.

The same appears to work on mobile devices as well.

It was also found that if the above procedure does not work, rebooting the desktop seems to resolve and the workaround works.

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Some users are receiving a "503 Service Temporarily Unavailable" message - 10 months ago
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