Outage in SafetyCulture

Template and inspection updates made during a specific timeframe are not appearing in SafetyCulture accounts

Resolved Minor
March 01, 2023 - Started about 2 years ago - Lasted 5 days
Official incident page

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Outage Details

We are aware of an issue where recently created templates and recently conducted inspections are not appearing in SafetyCulture accounts. We have identified the root cause and are working towards a fix. We apologize for any inconvenience caused.
Components affected
SafetyCulture iAuditor Mobile SafetyCulture iAuditor Web Platform
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/06/2023 03:55AM

We have now restored all inspection and template data.

Please reach out to the Customer Support with any concerns or questions. We thank you for your patience and understanding.

IDENTIFIED about 2 years ago - at 03/03/2023 07:58AM

We’ve restored all newly created inspections and templates and a significant portion of changes made to existing inspections.

We are continuing to restore the rest of the impacted inspections.

We thank you for your patience and understanding.

IDENTIFIED about 2 years ago - at 03/03/2023 07:48AM

We’ve restored all newly created inspections and templates and a significant portion of changes made to existing inspections.

We are continuing to restore the rest of the impacted inspections.

We thank you for your patience and understanding.

IDENTIFIED about 2 years ago - at 03/03/2023 05:14AM

We are still in the process of working on a fix for this issue that will include a data restoration process.

We thank you for your patience and understanding.

IDENTIFIED about 2 years ago - at 03/02/2023 05:23AM

We are still continuing to work on a fix for this issue. We thank you for your patience and understanding.

We will also post an update once the data restoration is complete.

IDENTIFIED about 2 years ago - at 03/01/2023 10:15PM

We are continuing to work on a fix for this issue. We thank you for your patience and understanding.

IDENTIFIED about 2 years ago - at 03/01/2023 08:55AM

We have identified templates and inspections created or updated between March 1st, 2:06 AM (UTC) and 2:27 AM (UTC) are appearing as missing data.

We apologize for the inconvenience this may have caused and thank you for your patience as we work to restore the data.

We will post an update once the data restoration is complete.

IDENTIFIED about 2 years ago - at 03/01/2023 07:13AM

We are continuing to work on a fix for this issue.

We thank you for your patience and understanding.

IDENTIFIED about 2 years ago - at 03/01/2023 02:27AM

We are aware of an issue where recently created templates and recently conducted inspections are not appearing in SafetyCulture accounts.

We have identified the root cause and are working towards a fix.

We apologize for any inconvenience caused.

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