Marketing Cloud Engagement Feature Degradation

The Technology team has seen significant improvement and continues to monitor the progress. The error rates have dropped and the team is continuing to monitor to ensure performance remains healthy.

We will provide an update in 30 minutes or sooner if additional information becomes available.

The Technology team continues to work on restarting the servers and this is progressing as expected. Customers will continue to see signs of improvement as the workstream progresses.

We do not have an estimated time for completion at this point; however, we will provide an update in 60 minutes or sooner if we have more information.

Work to restart servers is progressing as expected, with a significant amount of the total having now been completed. As this workstream progresses, customers will continue to see signs of improvement.

We don’t have an estimated time for completion at this point; however, we will provide an update in 60 minutes or sooner if we have more information.

The Technology team continues to perform the server restarts across the impacted instances and the restarts are expected to take some more time. In parallel, the team is also monitoring the error rates for the Event Notification service, which have significantly dropped and are trending positive.

We don’t have an estimated time for the completion of the workstream at this point; however, we will provide an update in 60 minutes or sooner if we have more information.

The Salesforce Technology team continues to perform server restarts across the impacted instances. Initial reports are trending positive and we continue to monitor the Event Notification Service (ENS) performance.

We expect the restarts to take some more time. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Technology team continues to restart the application servers across the impacted instances to see if that helps in restoring the services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The Technology team noted potential issues with the certificate and has identified the fix. The team is in the process of implementing the fix to see if that helps in restoring the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 05:40 UTC on December 12, 2023, the Salesforce Technology team noted a feature degradation impacting multiple instances within the Marketing Cloud production environment.
During this time customers utilizing the Event Notification Service(ENS) are experiencing delays in receiving the event notifications.