Outage in Salesforce

Service Disruption - CPQ & Billing Services

Resolved Minor
January 26, 2024 - Started 3 months ago - Lasted about 5 hours

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Outage Details

There’s a Salesforce service disruption. The Core Service is available, but Contracting, Quote Calculations, and Document Generation services are unavailable. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/26/2024 10:06PM

At 14:25 UTC on January 26, 2024, the Salesforce Technology team noted a feature disruption to the CPQ service. The team performed a restart of the proxy servers which initially mitigated the impact at 15:00 UTC. The impact then resurfaced at 17:25 UTC and the team re-engaged to investigate. The team cleared the request queue and completed another restart of the proxy servers which brought the service out of impact at 19:46 UTC.

After a period of monitoring the Technology team has confirmed the service remains healthy and the incident is resolved. We sincerely apologize for the impact this issue had on you and your business.

MONITORINGGENERIC 3 months ago - at 01/26/2024 08:57PM

The Technology team has taken actions that restored full functionality to the CPQ service as of 19:46 UTC. The team has been monitoring to confirm the service remains healthy before considering the issue resolved. We’ll provide an update as soon as the team confirms the issue is fully resolved.

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