Outage in Zyte (Scrapinghub)

Zyte API Reporting and Billing Issue

Resolved Minor
January 29, 2024 - Started 3 months ago - Lasted 2 days
Official incident page

Need to monitor Zyte (Scrapinghub) outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Zyte (Scrapinghub), and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/31/2024 11:22AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 01/30/2024 01:20PM

We have identified the root cause to be a software bug in the latest release. We are expecting a fix to be deployed in the next 24 hours. Until we deploy a fix, we have temporarily paused billing and account suspensions. This will cause small delays in the generation of invoices from Jan 29th 2024. We also recommend that you use Zyte Dashboard to understand your usage in the absence of automatic account suspensions and email notifications. If you need any assistance, please open a support ticket via Zyte Dashboard.

INVESTIGATING 3 months ago - at 01/29/2024 05:05PM

We are currently experiencing an issue with Zyte API usage reporting and billing system. We are taking actions to mitigate any impact.

INVESTIGATING 3 months ago - at 01/29/2024 02:58PM

We are currently investigating this issue.

Latest Zyte (Scrapinghub) outages

Degraded performance with Scrapy Cloud Storage Api - 2 days ago
Redirection when trying to access the items page - 9 days ago
Zyte API - performance degradation - about 1 month ago
Projects not getting deployed to Scrapy Cloud - about 1 month ago
Issue with adding Payment Method via Dashboard - 5 months ago

The easiest way to monitor Zyte (Scrapinghub) and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE