Outage in Screencastify

Service Disruption

Resolved Minor
December 04, 2023 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing 4 known issues: 1. Slow Load Times 2. Difficulties Accessing Paid Subscriptions 3. Challenges Accessing or Managing the License Manager Page 4. Errors Submitting the Onboarding Survey Our team is committed to resolving these issues as quickly as possible, and we appreciate your patience and understanding. Please stay tuned for further updates.
Components affected
Screencastify New recordings
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/04/2023 09:00PM

Our team has successfully implemented a fix for the reported issues. The resolution was applied at 11 am PT / 1 pm CT, and we have been actively monitoring the system logs since then.

As of now, we have not observed any additional issues, and we consider the reported issues resolved.

Please do not hesitate to reach out to our support team at support@screencastify.com if you have any questions or are experiencing any issues.

INVESTIGATING 5 months ago - at 12/04/2023 05:23PM

We are currently experiencing 4 known issues:

1. Slow Load Times
2. Difficulties Accessing Paid Subscriptions
3. Challenges Accessing or Managing the License Manager Page
4. Errors Submitting the Onboarding Survey

Our team is committed to resolving these issues as quickly as possible, and we appreciate your patience and understanding.

Please stay tuned for further updates.

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