Outage in SecureAuth Service

Intermittent DNS Provider Issues

Resolved Minor
May 27, 2022 - Started almost 2 years ago - Lasted less than a minute
Official incident page

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Outage Details

One of our DNS provider has had a DNS resolution degradation. Impacts could result in intermittent issues resolving to our endpoints.
Components affected
SecureAuth Service SecureAuth Web Admin SecureAuth Service Dashboard Service SecureAuth Service OAuth Service SecureAuth Service Push-to-Accept Service - US1 SecureAuth Service Push-to-Accept Service - US2 SecureAuth Service User Risk Service SecureAuth Service SMS Service SecureAuth Service Threat Service - US1 SecureAuth Service Threat Service - US2 SecureAuth Service 3rd Party Mobile Carrier SecureAuth Service User Stats Service SecureAuth Service SecureAuth Application Templates SecureAuth Service Transaction Service SecureAuth Service Device Enrollment Service SecureAuth Service Licensing Service SecureAuth Service Telephony Extension/DTMF Service - US2 SecureAuth Service Telephony Provider SMS API SecureAuth Service User Risk Scoring Service SecureAuth Service Telephony Service - US1 SecureAuth Service Telephony Service - US2 SecureAuth Service Fraud Service SecureAuth Service Geolocation Resolution Service - US2 SecureAuth Service Link-to-Accept Service SecureAuth Service Nexmo Voice API SecureAuth Service Symbol-to-Accept Service SecureAuth Service Telephony Service SecureAuth Service Telephony Extension/DTMF Service - US1 SecureAuth Service X.509 Certificate Service (SHA2) - US2 SecureAuth Service Fraud Service - US2 SecureAuth Service IP Intel Service SecureAuth Service Geolocation Resolution Service - US1 SecureAuth Service IP Reporting Service SecureAuth Service Push-to-Accept Service SecureAuth Service SMS Service - US1 SecureAuth Service SMS Service - US2 SecureAuth Service Enhanced Geolocation Resolution Service - US2 SecureAuth Service Fraud Service - US1 SecureAuth Service IP Blocking Service SecureAuth Service Enhanced Geolocation Resolution Service - US1 SecureAuth Service X.509 Certificate Service (SHA2) - US1
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 05/27/2022 03:29AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 05/27/2022 03:28AM

Our DNS provider that had issues has reported the issue is resolved, but we are still seeing alerts bounce back and forth. Due to the inconsistency, we are leaving the issue as identified for now until DNS resolution has stabilized.

INVESTIGATING almost 2 years ago - at 05/27/2022 03:26AM

One of our DNS provider has had a DNS resolution degradation. Impacts could result in intermittent issues resolving to our endpoints.

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