Outage in SecureAuth Service

SMS Outages with US Mobile Providers

Resolved Minor
November 10, 2023 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are receiving reports of SMS Issues with US Providers. SMS delivery of SMS MFA/OTP may be impacted
Components affected
SecureAuth Service SMS Service
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/10/2023 06:32PM

The issue has been resolved - a final RCA will follow as we work with our vendor on the overall root cause.

MONITORING 6 months ago - at 11/10/2023 04:05PM

Our vendor has reported the issue has been resolved. We will continue to monitor the situtation. Please report any issues to support@secureuth.com

IDENTIFIED 6 months ago - at 11/10/2023 03:05PM

We have reports from our SMS/Voice vendor that they are seeing some US Mobile Providers impacted by this.

INVESTIGATING 6 months ago - at 11/10/2023 03:04PM

We are receiving reports of SMS Issues with US Providers. SMS delivery of SMS MFA/OTP may be impacted

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