Outage in SecureAuth Service

SA IdP Dashboard Data is not Updating

Resolved Minor
May 12, 2023 - Started 12 months ago - Lasted about 9 hours
Official incident page

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Outage Details

The Dashboard data for the SA IdP is not updating for login information. This is not impacting any SA IdP services or logins, only the reporting mechanism.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/13/2023 02:15AM

Dashboards are again populating with data - if you continue to have issues, please contact support@secureauth.com

MONITORING 12 months ago - at 05/12/2023 06:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 05/12/2023 06:28PM

The issue was an expired certificate within the backend services. The certificate has been updated and the job to update the dashboards will run later this afternoon to update the dashboards. Dashboards should be updated at roughly 1900 PST.

INVESTIGATING 12 months ago - at 05/12/2023 05:32PM

The Dashboard data for the SA IdP is not updating for login information.

This is not impacting any SA IdP services or logins, only the reporting mechanism.

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