Number of Incidents
0 outages
Since last incident
201 days
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Minor · 7 months ago · lasted about 22 hours
We're seeing a slight delay in data imports. Import data may be delayed up to 3 hours. We are currently working with the data center to identify the bottleneck.
Minor · 7 months ago · lasted about 1 hour
Over the weekend we became aware of an issue with adding imported data to the read databases. Data is being imported to our processing buffers, but are not being propagated to the read databases in a timely fashion for certain accounts. We have replaced the replication databases, and should be seeing the most recent data on all accounts. We're continuing to collect access and analytics data through our tracking shards with no data loss.
Minor · started about 1 year ago
We became aware of a SSL expiration issue on the reporting application this morning. There was an issue with the certificate on our CloudFlare proxy not being correctly updated. We are currently working with CloudFlare to identify the root cause. This certificate issue only applied to the reporting application, and had no effect on the tracking or importing services.
Minor · started over 1 year ago
We've noticed a slowdown with adding imported data to the read databases. Data is being imported, to our processing buffers, but are not being propagated to the read databases in a timely fashion. We've increased our throughput to the processor and moved the data processors to a different queueing system. We're continuing to collect access and analytics data through our tracking shards with no data loss.
Minor · started over 1 year ago
We've noticed a slowdown with adding imported data to the read databases. Data is being imported, to our processing buffers, but are not being propagated to the read databases in a timely fashion. We've increased our throughput to the processor and moved the data processors to a different queueing system. We're continuing to collect access and analytics data through our tracking shards with no data loss.
Minor · started almost 2 years ago
We identified an issue with the tracking pixel that was causing new visitors with certain browsers to not be tracked due to a browser-related cryptographical error. We use secure cryptographic tracking mechanisms to keep both customer and site visitor data secure. In this case a subset of browsers experienced issues related to a non-standard implementation of cryptographical functionality. This incident was identified by our data team and a solution sent out within 15 minutes. Total affected time was 25 minutes.
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