Outage in Seven Senders

Mondial Relay - Label creation issue

Resolved Major
April 14, 2023 - Started about 1 year ago - Lasted 35 minutes
Official incident page

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Outage Details

We are currently facing issues in the process of creating labels for the carrier Mondial Realy (all other carriers are fully operational) We are working on resolving the issue with the highest priority!
Components affected
Seven Senders Returns Portal Seven Senders Label API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/14/2023 07:52AM

We have identified the root cause and resolved the issue.
We apologize for the inconvenience this may have caused.

INVESTIGATING about 1 year ago - at 04/14/2023 07:31AM

We are currently facing issues in the process of creating labels for the carrier Mondial Realy (all other carriers are fully operational)
We are working on resolving the issue with the highest priority!

Latest Seven Senders outages

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Correos ES - Creation of return labels not possible due to unavailability of the carriers API - 3 months ago
Mondial Relay - Label creation issue due to wrong routing file provided by the carrier - 3 months ago

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