Number of Incidents
0 outages
Since last incident
145 days
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Minor · 5 months ago · lasted 2 days
Our Instagram reserve integration is currently facing an issue where the button is currently not showing on profiles. Our engineers have been alerted and are currently looking into the issue. In the meantime, you may add your direct Reservation Widget Link to your Instagram profile. You may find this link by navigating to Settings > Reservation Widget > Direct link to widget. Apologies for the inconvenience, we will post an update as soon as possible.
Minor · 7 months ago · lasted about 1 hour
Partially Degraded Service - Short Links
We are currently investigating an issue where any short links are not opening properly and lead to an error page. Dedicated booking links in the short form (seven.ly) and Reminder links have been affected by this issue. Our developers are looking at this with our service provider and we will provide updates here as soon as possible. Thank you for your patience and understanding while we resolve this issue.
Maintenance · 11 months ago · lasted 25 minutes
SevenRooms planned maintenance
Please be aware that SevenRooms and our cloud service provider (Google Cloud) are performing scheduled maintenance. This period is expected to last for 30 minutes. We will update you here within 30 minutes with any updates we have. Please reference our previous in-app and email communication below: We are aware that a minority of customers have been experiencing abnormal behavior in the SevenRooms platform, including incomplete or missing reservations/visits, issues with completing payments, inconsistent latencies and timeouts for common operations, and elevated error rates. Working hand-in-hand with the Google Cloud engineering team, the root cause was as resulting from faulty infrastructure deep within the Google Cloud managed database layer (not within the SevenRooms platform application itself), causing deadlock and timeouts for incoming file system requests that were routed to faulty zones. As a result of our findings, our engineering team is working closely with Google ...
Minor · about 1 year ago · lasted less than a minute
Partially Degraded Service - SevenRooms Web & Mobile Platform
We are currently investigating an issue where we are seeing some errors on the Mobile and Web Platform. Dedicated booking links and Reminder links have been affected by this issue. Our developers are looking at this and we will update you here in the next hour.
Minor · about 1 year ago · lasted about 5 hours
Guestlist and Reporting Outage
At approximately 5:21 PM EST SevenRooms started experiencing outages specifically on Guestlist and Reporting components. In the meantime, customers can still access their existing Guestlist on SevenRooms iOS app. We will provide an update at 7 PM EST if we do not have one before then.
Minor · over 1 year ago · lasted 2 months
Elastic Search Temporarily Down
We are currently investigating the issue with our elastic search, as it has temporarily gone down for some clients. We are actively monitoring and working on improvements. Please feel free to check updates on their status page as well at https://status.elastic.co/.
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