VMS Outage

This incident has been resolved.

What’s Going On?
We’re currently investigating reports of login issues impacting some of our users. It appears to be related to a regional internet service provider (ISP) DNS outage, which is affecting access to our services.

Impact
Users attempting to log in via username and password may be able to access the system directly through this alternative link: https://app.sevenrooms.com/login. Unfortunately, we do not have a current workaround for users who rely on Single Sign-On (SSO), as these connections redirect through a different pathway.

We’ve observed that some users are successfully connecting via mobile networks, and we’ve also received reports that iPad access remains unaffected for some clients.

We understand this is an inconvenience and sincerely apologize for any disruption this may cause. Our team is actively investigating the situation and will provide further updates as soon as more information becomes available.

We are continuing to investigate this issue.

We are currently experiencing a DNS outage affecting the SevenRooms VMS. Our engineering team is actively investigating the root cause and working to restore functionality as quickly as possible.

We’ll provide updates here as soon as we have more information. We sincerely apologize for the disruption and appreciate your patience.