SevenRooms Mobile App Sync Delays

This incident has been resolved. Sync functionality is operating as expected. You may notice some residual catch-up from the delay; these will clear on their own.

A recent sync issue caused a delay in new information—such as reservation changes or guest profile updates—from appearing on the SevenRooms mobile app for a period of time. Our team quickly identified the cause and worked to restore normal service.

What We Did
Our engineers immediately began investigating the sync delay. After identifying the problem, we implemented a fix to restore the connection and ensure data is once again flowing seamlessly to the mobile app. All systems are now operating as expected, and we will continue to monitor the situation closely to ensure full stability.

Next Steps
There is no action required on your part. Your mobile app should now be receiving all updates in real-time. If you continue to experience any issues, please do not hesitate to contact our support team.

We appreciate your patience and understanding as we worked to resolve this issue.

We've identified an issue affecting mobile sync within the SevenRooms mobile app, which may cause delayed updates for some users. Our team is actively investigating the root cause and is working on a solution to restore normal service.

Impact: Some users may be experiencing delays in data synchronization on the SevenRooms mobile app.

Next Steps: We are working to resolve this as our highest priority and will provide another update as soon as we have more information. Thank you for your patience.