Outage in SharpSpring

Salesforce Syncs Delayed

Resolved Major
February 28, 2024 - Started 2 months ago - Lasted 2 days
Official incident page

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Outage Details

Our team has recently identified an issue with the Salesforce integration for Lead Gen & CRM. Some accounts may see that syncs from Salesforce are occurring on a slower cadence. Some accounts may temporarily see that data is not syncing from Salesforce. Our team is actively working to address the delays with Salesforce syncs. We will continue to post updates about the Salesforce sync here.
Components affected
SharpSpring APIs and Integrations
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/01/2024 02:27PM

Our team has monitored Salesforce sync overnight and confirmed that Salesforce sync is operating normally for all users.

If you continue to experience any issues with Salesforce sync, please reach out to our support team for further assistance.

MONITORING 2 months ago - at 02/29/2024 09:07PM

Our team has released an update to fix and resume Salesforce syncs for all customers. Some customers may see delays with Salesforce syncing as our system works to catch up on all sync updates.

We will continue to monitor the progress of Salesforce syncs before resolving this incident.

INVESTIGATING 2 months ago - at 02/28/2024 02:35PM

Our team has recently identified an issue with the Salesforce integration for Lead Gen & CRM. Some accounts may see that syncs from Salesforce are occurring on a slower cadence. Some accounts may temporarily see that data is not syncing from Salesforce.

Our team is actively working to address the delays with Salesforce syncs. We will continue to post updates about the Salesforce sync here.

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