Outage in Sierra Wireless

Service Disruption Notification – Maingate Network Incident (GNOC-4435)

Resolved Minor
December 12, 2023 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Our Transport Provider experienced a disruption on its network infrastructure affecting Maingate services listed below. Our Transport Provider and Semtech/Sierra engineers have identified the cause and have implemented corrective actions. During the incident Maingate SMS services were impacted. Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period. Start Time: 2023-12-12 07:12 UTC End Time: 2023-12-12 08:52 UTC
Components affected
Sierra Wireless Email2SMS Sierra Wireless SMS Connect Sierra Wireless iGate SMS Sierra Wireless Telia (Swedish SIMs) - SMS Sierra Wireless iSMSC Sierra Wireless SW (French SIMs) - SMS Sierra Wireless DNA (Finnish SIMs) - SMS Sierra Wireless Netcom (Norwegian SIMs) - SMS
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/12/2023 01:05PM

This incident has been resolved.

MONITORING 5 months ago - at 12/12/2023 09:19AM

Our Transport Provider experienced a disruption on its network infrastructure affecting Maingate services listed below. Our Transport Provider and Semtech/Sierra engineers have identified the cause and have implemented corrective actions. During the incident Maingate SMS services were impacted. Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Start Time: 2023-12-12 07:12 UTC
End Time: 2023-12-12 08:52 UTC

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