Outage in Signhost

Degraded e-mail delivery performance

Resolved Minor
February 16, 2024 - Started 3 months ago - Lasted 11 days
Official incident page

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Outage Details

Some customers continue to report (1) messages are going to the junk/spam folder, and, (2) an elevated number of opens and clicks from Office 365 addresses. We are aware of this and are in discussions with the party sending our mails and Microsoft to resolve this. In the meantime, we would like to advise you to place our mail domain (noreply@signhost.com) or your configured sending domain on your allowlist and register it as a safe sender.
Components affected
Signhost Mail service
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/27/2024 12:27PM

Office mail service problems seem resolved by Sparkpost. If you are still encountering delivery problems, you can put noreply@signhost.com on your allowlist.

IDENTIFIED 3 months ago - at 02/16/2024 12:27PM

Some customers continue to report (1) messages are going to the junk/spam folder, and, (2) an elevated number of opens and clicks from Office 365 addresses.

We are aware of this and are in discussions with the party sending our mails and Microsoft to resolve this. In the meantime, we would like to advise you to place our mail domain (noreply@signhost.com) or your configured sending domain on your allowlist and register it as a safe sender.

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