Outage in Signhost

ID proof and Webforms are down

Resolved Major
April 11, 2024 - Started 22 days ago - Lasted about 1 hour
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
Signhost ID Proof Signhost Webforms
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/11/2024 09:26AM

Due to a certificate expiry, our ID Proof and basic form environments could not be reached. We loaded a new certificate, and this restored access. We are investigating why this specific cert was not part of our normal certificate rollover and warning system, and will improve this.

IDENTIFIED 22 days ago - at 04/11/2024 08:32AM

The issue has been identified and a fix is being implemented.

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