Outage in Simplero
We have a problem, we’re working on it, it seems to be affecting checkout pages and video assets
Resolved Minor
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Outage Details
Components affected
Simplero Web interface and APILatest Updates ( sorted recent to last )
This incident has been resolved.
Our "pusher" is extremely busy at the moment, which handles the "purchase processing" screen, video encoding, and transcripts generation.
The following are expected to be affected:
1. The "purchase processing" screen will not automatically move on: the user purchasing from your site will need to click the link to force the redirect.
2. Video encoding status will not automatically update in your dashboard but the encoding will still process: you'll just need to refresh the page to see it updated.
Video transcription status will not automatically update in your dashboard but it will be generated on the background: you'll just need to refresh the page to see it updated.
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