Outage in Sinch
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-45657
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
Ticket Number :: MNOC-45657
Services:: DI MMS 365 - MM7
Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted
Incident Start Date & Time (GMT) : 30 January 2023 16:20 Hrs..
Incident End Date & Time (GMT) : 30 January 2023 22:00 Hrs.
If you have any questions or concerns, please send an email to [email protected]
All the MM7 queues have been cleared.
We will continue to monitor.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Ticket Number :: MNOC-45657
Services:: DI MMS 365 - MM7
Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 30 January 2023 16:20 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
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